At Knit Making Tool, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, we offer a 14-day return policy. This means you have up to 14 days from the delivery date to request a return.
Eligibility for Returns
To be eligible for a return, items must be unused, undamaged, and in their original packaging with tags still attached. A valid proof of purchase, such as a receipt, is required to process your return.
To initiate a return, please reach out to us at support@knitmakingtool.com.
Damaged or Incorrect Items
We encourage you to inspect your items as soon as they arrive. If there is any damage, defect, or incorrect item, please contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
Certain products, for reasons of hygiene and safety, cannot be returned if opened or used. These exclusions will be clearly stated on the product page. In addition, sale items and gift cards cannot be returned. If you have any concerns, please contact us before returning an item.
Exchanges
To exchange an item, we recommend completing a return of the original item first. Once the return is approved, you can place a new order for the replacement item.
Refund Process
Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to finalize the refund.
If you have not received your refund after 15 business days, please contact us at support@knitmakingtool.com for further assistance.
